Case Study: UMS Partners with Schaeffler to Offer Lifetime Solutions in Enhancing Operational Reliability
Challenge: Convincing prospects and customers to adopt new technologies to mitigate unplanned downtimes.
Solution: A strong partnership between Schaeffler and UMS, leveraging Schaeffler’s technology with UMS’s technical expertise, training, and joint client visits.
Overview
The partnership between Schaeffler and UMS delivers significant benefits to manufacturing facilities by addressing challenges related to unplanned downtimes in auxiliary units such as motors, pumps, and fans. Through close collaboration, Schaeffler provides cutting-edge condition monitoring solutions, while UMS delivers technical training, on-site expertise, and seamless implementation support. This synergy ensures that clients’ operations are optimised and downtime is minimised.
The Customer Problem
Conducting a thorough diagnostic of customers’ issues is UMS first step to delivering an effective solution. UMS performs comprehensive plant audits to identify the primary causes of unplanned downtime and, most importantly, the financial impact these issues create. At the food manufacturing facility, UMS’s assessment revealed that unplanned downtimes in auxiliary systems resulted in:
- High Maintenance Costs: Failures in critical components led to costly repairs and significant production losses.
- Safety Risks: Manual inspections of hard-to-reach machinery heightened the potential for workplace accidents.
The Partnership Solution
To fully address our customer’s issues, UMS leverages on solutions offered by our partners. The right partnership for UMS brings together not just quality products but technical support of our partners. This collaboration approach allows Schaeffler and UMS to jointly address our customer’s challenges and implementing an effective condition monitoring strategy. Key elements of their joint effort included:
- Expert Guidance: Schaeffler’s advanced Industry 4.0 technologies were complemented by UMS’s on-the-ground expertise and support.
- Technical Training for UMS Engineers: Schaeffler provided comprehensive training to UMS’s engineering team, equipping them with the advanced technical expertise needed to deliver professional support and deployment services to clients.
- Joint Customer Visits: Schaeffler and UMS conducted coordinated site visits to showcase the strong level of principal support for the condition monitoring solutions, reinforcing client confidence in the system.
- Tailored Training Sessions for Clients: UMS engineers are able to pass on additional value with our signature 0,1,3,6 after-sales service along with customised training programs and monitoring feedback to empower the client’s maintenance teams.
This unified approach enabled the food manufacturing facility to implement condition monitoring solutions effectively and achieve measurable outcomes.
The Impact
The partnership between Schaeffler and UMS yielded significant outcomes, demonstrating the value of their collaboration:
- Winning an Order: Schaeffler’s technical training empowered UMS engineers to secure a major order from a food manufacturing facility successfully. UMS successfully installed 600 units of Schaeffler automatic lubricators across 8 conveyor lines. Read more about it here: https://umscorp.com.my/automated-lubrication-solution-in-food-manufacturing/
- Expanded Opportunities: The successful implementation opened trial opportunities with a leading beverage manufacturer and a medical device company, paving the way for future growth in these sectors.
- Enhanced Expertise: The collaboration strengthened UMS’s technical capabilities, enabling the team to confidently deploy and support advanced condition monitoring solutions across various sectors.
Building Trust and Driving Adoption
UMS has a long-standing reputation as a trusted provider of high-quality engineering solutions with a wide network of repeated customers. As a company that adopts UMS adopts continuous improvement, UMS seeks opportunities to encourage our customers to adopt innovative solutions by demonstrating the tangible benefits achieved. Numerous case studies showcasing the successful implementation of Schaeffler Lifetime Solutions globally serve as powerful tools to build credibility and instill confidence to UMS customers by highlighting:
- Real-world success stories that showcase operational improvements, cost savings, and enhanced safety.
- The strong principal support provided by Schaeffler through joint visits and technical training.
- UMS’s commitment to delivering reliable and efficient solutions tailored to client needs.
By sharing proven case studies, UMS inspires existing customers or even prospects to explore new technologies and reinforce our position as a trusted advisor and solutions provider.
This case study highlights how Schaeffler and UMS have combined their strengths to deliver exceptional value to industrial clients. By aligning Schaeffler’s innovative technologies with UMS’s technical expertise, the partnership has set a new standard for operational reliability and efficiency.
About UMS Holdings
UMS Holdings is one of Malaysia’s oldest and largest distributors of high-quality genuine parts for hardware and engineering solutions. Our expertise centers on increasing operational efficiency and reducing downtime through quality equipment and innovative automation solutions. Our services include comprehensive on-site assessments, tailored installation processes, and robust after-sales support, ensuring your operations run smoothly and efficiently.
